When will I get my order?
Usually, it takes 2 - 5 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location.
97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/hoodies/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It's difficult to predict the shipping times. You can follow our product manufacturing times and add time for shipping on top of them:
|Shipments from US||Shipments from EU|
|For all products:||6-9 business days||12-17 business days|
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or your neighbor’s, get in touch with us at firstname.lastname@example.org or via the contact us form, with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking number via email when your order ships out or you can also find it under your account > orders > order details. If you have any questions about your tracking or shipment, drop us a line at email@example.com or contact us.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org or contact us within a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us or email us at email@example.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us or email us at firstname.lastname@example.org with photos of wrong/damaged items and we will fully take responsibility for the original order that was made for you at no charge.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com or contact us within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
I have registered, how do I get the points?
After you register, you will receive a total of 15 bonus points that will be automatically applied to your account. Also, for every 30.00 you spend, you will receive 1 reward point.
How do I spend my points?
If you have at least 20 reward points, you will see a checkbox at the "payment" step that you must check if you want to use your reward points.
Where do I check how many reward points I have?
You can check how many reward points you currently have, your history, and other details under My Account > Reward Points.